FAQ

Questions about choosing a CORKCICLE cup, lid, cooler, or barware item and caring for it are best answered using the details on that item's listing. The answers below cover store orders.

How long does delivery take?

After payment authorization, order processing generally takes 1–2 business days; estimated shipping transit is another 4–6 business days after dispatch. The destination and charges are presented at checkout. See Shipping Policy for delivery concerns and tracking.

What if I change my mind or receive a problem item?

Eligible new, unused no-defect items may be returned; damaged, defective, wrong, incomplete, or materially misdescribed items can also be reviewed. Exchanges are accepted subject to review and stock. Request help within 30 days after delivery under the Refund Policy.

How do I mail a return and when is a refund started?

Obtain approval and the confirmed return address before mailing. A free prepaid label is included in the parcel; ask us for help if it is missing. There is no restocking fee. Once approved, the original-method refund is processed and initiated within 10 days; provider posting can take longer.

Where are payment and privacy questions handled?

Available methods and the final total appear at checkout. Review Payment Policy or Privacy Policy, and use Contact Us for order, tracking, or privacy requests.